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How can I make a comment about the service I received, or an experience I had, at a Happy.Me store?

Questions or queries? Comments or concerns? We would love to talk to you. Please mail us at .(JavaScript must be enabled to view this email address)

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What Teas are used at Happy.Me?

Tea is one of life’s simple pleasures and is rapidly overtaking coffee as the world’s favourite drink due to its versatility, range and health benefits.

At Happy.me ™ we begin with the world’s finest tea leaves, then artfully blend them with herbs, spices, and botanicals to create unexpectedly delicious and truly unforgettable flavour experiences.

Our Happy.Me™ tea masters have travelled the world over to taste and select the finest quality teas available and bring back only the freshest and most delicious flavours.

Happy.Me™ teas are all brewed fresh in store every four hours in our highly specialized tea urns, or individually per client on request.

Rooibos tea

Rooibos is not a true tea, but a herb. This sweet and fruit brew made from the dried Rooibos leaves is therefore a herbal infusion (known as a tisane) rather than a tea.

Rooibos is a pure and natural product as it contains no colorants, additives or preservatives, and has no kilojoules.

Happy.Me™ sources its Rooibos directly from the Cape and infuses it with a variety of fresh fruit flavours

Wildberry Tea

A sweet herbal infusion of ripe strawberry, blueberry, raspberry, hibiscus, rose hips and sweet stevia leaves. This “tea” contains no tea leaves and therefore contains no caffeine.

Jasmine Green Tea

Happy.Me™ jasmine green tea is spring harvested in the mountain provinces of China and blended with the sweet scent of jasmine blossom. This results in a subtly sweet and highly fragrant tea renowned for its subtle flavour and health benefits.

Roasted Oolong Green Tea

Oolong tea is a traditional Chinese tea (Camellia sinensis) produced through a unique process of withering the tea leaves under the strong sun and allowing oxidation before curling and twisting.

By roasting tea, one can forever change its character and create something completely unique. Our roasted oolongs are one of a kind.  Their varied flavours and unique character can’t be found anywhere else. 

The art of tea roasting is a skilful manipulation of time and temperature.  Heavy roasting produces a darker, richer brew with more roasted flavour, though subtler flavours can also be developed. 

Roasting can bring out a floweriness, a sweetness, and/or a smooth creaminess in certain teas.  It is up to our tea masters to bring out the best in each tea.

Happy.Me Original

Happy.Me Original is a unique black tea blend found only in Happy.me stores.

A tea’s character is affected by its region, geography and climate, along with traditional, local agricultural practices. Because tea comes from a region as a finished product, Happy.me relies on creating signature blends to enhance our tea assortments.

Osmanthus Infused Black Tea

The beautiful yellow Osmanthus flower, has been used for centuries in South-east Asia to delicately scent and flavour tea; this botanical infusion adds a sweet fruity touch to tea infusions.

Renowned for its health and well-being benefits, Osmanthus has been known to assist in fighting colds and flu, removing toxins and cleansing liver, improving lung health, enhancing eyesight, moisturizing skin and lastly it’s a great thirst quencher!

Matcha Tea

Matcha is premium green tea powder that originated in Japan. It is the heart of the Japanese way of tea and has been celebrated in the traditional Japanese tea ceremony for hundreds of years.

One glass of matcha is the equivalent of 10 glasses of green tea in terms of nutritional value and antioxidant content.

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What is Agar?

Agar is a vegetarian gelatin alternative obtained from algae and discovered in 1658 in Japan. All our jellies, panacottas, custards, and popping pearls are made from this substance and contain no animal by-products.

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What are black pearls?

Our black pearls are made from Tapioca starch also known as Manioc or Cassava and is one of the purest forms of starch. They are cooked in store every few hours to retain their delicious sweet and chewy texture and are available as an addition to most of our tea based drinks.

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What are popping pearls?

Popping pearls are small spheres made out of agar (vegetarian agar-based gelatin) and filled with delicious fruit juice. These are added to a variety of our drinks and pop in your mouth releasing a surprising burst of flavour.

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How do I reduce sugar in my beverage?

Currently all our drinks except our hot coffees have added sugar in the form of a glucose/fructose syrup blend. We are currently working on more sugar free and low-gi alternatives. For now please ask for less syrup or no-syrup at all. Please be aware that this will alter the taste of the beverage as it was originally created.

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Why do some stores carry different menu items than my store?

We endeavour to ensure that all stores offer the same range and variety however store size and location affect what can be offered. Also, remember that Happy.Me prides itself of being an innovative and ever-growing company, so we’ll be changing things up on the menu quite often.

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Why isn’t my drink listed on the menu?

We make available all currently offered drinks. There may be some drinks that are no longer regularly available, but you should ask your barista or mixologist. Also, remember that Happy.Me™ prides itself of being an innovative and ever-growing company, so we’ll be changing things up on the menu quite often.

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How does my Happy.Me loyalty card rewards work?

Heard about the Loyalty System at Happy.Me, or signed up for a card but not sure what to do next? Here’s how your Happy.Me Loyalty Card works…

  • When you swipe your card you are earning points, not a Rands value.
  • For every purchase you make, you earn back 10% - So R1 earns you 10 points! 
  • Your points accumulate over time, and then you can redeem these points for refunds on your purchases.
  • You can only redeem in multiples of 1000. 1000 points = R10 off; 2000 points = R20 off and so forth.

On Tuesdays you can earn double points! #DoublePointsTuesday

We’re always looking for new ways to spoil our loyal customers, so keep an eye out for updates on the Loyalty Card system!

 

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Free Wi-Fi in Happy.Me Stores

Happy.Me™ company-owned stores offer unlimited Internet access to customers with Wi-Fi-enabled laptops, tablets and mobile phones. Wi-Fi is free and does not require an account or username-password.

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How can I request that a Happy.Me store open in my neighborhood?

We recommend you post your ideas / requests on any of our social media pages – Facebook, Twitter and Instagram. Alternatively you can email to .(JavaScript must be enabled to view this email address)

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What Coffee is used at Happy.Me?

At Happy.Me we aren’t just about tea. We offer one of the best cups of coffee in Southern Africa.

All stores boast professional espresso machines manned by trained baristas. Happy.me uses South African brand Tribeca coffees and specialty imported blends to guarantee you a phenomenal cup of coffee.

Our Greenside Store in Johannesburg boasts the Nuova Simonelli Aurelia II Competizione, the 2012-2014 World Barista Championship official espresso machine, and the only one currently in South Africa.

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What other ingredients does Happy.Me use in their beverages?

Agar

Agar is a vegetarian gelatine alternative obtained from algae and discovered in 1658 in Japan. All our jellies, panacottas, custards, and popping pearls are made from this substance and contain no animal by-products.

Black Pearl

A traditional Asian ingredient Black pearls are made from Tapioca starch also known as Manioc or Cassava and is one of the purest forms of starch. They are cooked in store every few hours to retain their delicious sweet and chewy texture and are available as an addition to most of our tea based drinks.

Popping Pearl

Popping pearls are small spheres made out of agar (vegetarian agar-based gelatine) and filled with delicious fruit juice. These are added to a variety of our drinks and pop in your mouth releasing a surprising burst of flavour.

Nata de Coco

Originating in the Philippines, nata de coco is a clear chewy jelly made from coconut water. At Happy.Me™ we infuse our nata de coco with fresh fruit concentrate to create delicious fresh flavours for our beverages.

Grass Jelly

Originating from Hong Kong and a traditional Asian ingredient, Grass jelly is made from the stalks and leaves of Mesona chinensis, a member of the mint family to create a jelly with a slight lavender flavour.

Aloe Vera

Naturally sweetened Aloe Vera pulp is used in certain of our beverages. Other than being a delicious and healthy addition to fresh cold beverages it has numerous health benefits.

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Where can I find nutritional information on Happy.me products?

We’d be happy to answer any questions or suggestions you have on the nutritional content of our products. Please mail us at .(JavaScript must be enabled to view this email address)

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Does Happy.Me have Free Wi-Fi in store?

Happy.Me company-owned stores offer unlimited Internet access to customers with Wi-Fi-enabled laptops, tablets and mobile phones. Wi-Fi is free and does not require an account or username-password.